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Most often in the past they’ve been by energy firms such as Npower, Scottish Power and Co-op.

And, when it does happen, the most important thing to do is to check your bills and bank statements.

When I launched this campaign in June the Communications Ombudsman warned it had seen an increasing number of complaints over the last nine months.

I did not initiate the request, but felt it was something I would like to try out.

This is why I did not query it when the dongle did not arrive.

Vodafone has been slapped with a £4.6 million fine by Britain’s telecom watchdog for breaching consumer protection rules.

The fine is a result of two investigations by Ofcom which found Vodafone was mishandling customer complaints and failed to credit the accounts of more than 10,452 pay-as-you-go customers who topped up their accounts.

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